Home England government Barclay Communications of Belfast wins £ 750,000 contracts with UK government

Barclay Communications of Belfast wins £ 750,000 contracts with UK government

3
0

Barclay Communications, Northern Ireland’s largest indigenous and locally owned telecommunications company, has won two major government contracts in Britain.

The deals, which were won through highly controlled and competitive bidding processes, will see the business process process over 1,000 communications connections collectively for a common value of over £ 750,000.

A tender, which will see the provision and management of hundreds of connections, has been awarded to Barclay Communications by the Welsh Parliament and will cover three leading networks: O2, Vodafone and EE.

Register now to our daily newsletter

The newsletter i cut through the noise

Britt Megahey, Managing Director, Barclay Communications

The two-year £ 250,000 deal with the Welsh Parliament saw Barclay Communications make several hundred connections and deliver new handsets to the customer within three working days to coincide with the body’s recent election event elected.

Meanwhile, the New Forest District Council’s contract in Hampshire, England covers more than 750 connections with plans for further growth in the pipeline. This contract is expected to extend over a period of three years with a view to continuing the partnership in the future with an additional two-year agreement.

Worth £ 521,000, Barclay Communications’ work with the New Forest District Council will refresh all of the organization’s communications material, while creating a bespoke package that ensures that sensitive Council data are secured at the highest level. This includes a personalized virtual private network (VPN), as well as additional security around all mobile users in the account.

Britt Megahey, Managing Director of Barclay Communications, said: “We are delighted to add two more large government contracts to our portfolio of clients. We have constantly invested in our company to guarantee our clients tailor-made and innovative communication solutions and, as a result, this has enabled us to obtain numerous tenders for high-level clients. I’m proud to say that over 93% of clients stay with us long after the term of their original contract.

“Working with the Welsh Parliament has been a challenge that the Barclay Communications team have appreciated. To meet the communication requirements for existing and new MPs, the solution had to be delivered within an exceptionally short timeframe. We made sure the handsets and connectivity were provided and onsite, ready for the required completion date. “

Mr. Megahey continued, “Our contract with the New Forest District Council has great potential to grow from the initial 750 connections we provided. The main challenge with this account was to maintain the required privacy and security in a communications package when it comes to handling sensitive data. We engaged with our partner Wandera who was able to create a tailor-made solution that revolves around a private VPN as well as additional security around all mobile users on the account.

“Our solution also allowed users to benefit from 4G and 5G speeds, opening the viability of other projects that had been scaled down previously. “

Mr. Megahey added, “These important new contracts speak volumes about the investment we have made in the business over the past few months and the dedication of our staff to our customers and our business. I really enjoyed watching the changes take shape. Initiatives include internal training programs, new Customer Relationship Management (CRM) software, investments in expanding our engineering, service and delivery teams, and a complete corporate overhaul.

“We are continually looking for ways to develop and improve the business and are now planning a complete renovation of our offices in line with the new branding and the introduction of CCaaS (Contact Center as a Solution) which is taking place. will add to our CRM and telephone infrastructure. This is really exciting because it will allow us to add layers to our customer experience, integrating a multi-channel approach such as WhatsApp, text or web chat, allowing all customers to choose how they want to interact with us.

“We’re driven by our customers, so it’s important that we keep evolving to meet new demands, so adding AI (artificial intelligence) and many other cool features will help keep customers connected, cared for. and engaged at all times while enabling our teams to continue working with each client personally and effectively.

The contracts won come just two months after the Barclay Group invested £ 2million in its landline division, creating 35 new positions.

In recent months, the Barclay Group has also undergone a complete overhaul of all of its companies, including a new website and logos to reflect its growth over the past 25 years.

A message from the editor:

Thanks for reading this story on our site. While I have your attention, I also have an important request for you.

In order for us to continue to provide high quality and reliable local news on this free-to-read site, I also ask that you purchase a copy of our newspaper whenever you can.

Our journalists are highly qualified and our content is independently regulated by IPSO to some of the most rigorous standards in the world. But being your eyes and ears comes at a price. We therefore need your support more than ever to buy our newspapers during this crisis.

With the coronavirus lockdown having a major impact on many of our valued local advertisers – and therefore the publicity we receive – we are counting more than ever on you to help us bring you news and information by purchasing a copy of our log when you can safely.

You can also enjoy unlimited access to the best news from Northern Ireland and the UK by subscribing to newsletter.co.uk

With a digital subscription, you can read more than five articles, see fewer ads, enjoy faster load times, and access exclusive newsletters and content. Visit https://www.newsletter.co.uk/subscriptions now to register.


Source link